Product Description
Manufacturer: Poly
Manufacturer Part Number: 4872-66070-112
Manufacturer Website Address: http://www.poly.com
Brand Name: Polycom
Service Name: Elite Support
Marketing Information:
Personalized and proactive support for your Polycom solution
Your communications environments are becoming more interdependent as you unify your communications solutions. At the same time, business processes are shifting to rely more heavily on virtual collaboration tools. As a result, your unified communications (UC) environment is becoming more important -- in some cases, mission critical.
So it is key that the team supporting you is familiar with your unique environment and needs.
Instead of providing support for individual products, Polycom Elite Service delivers a holistic support strategy for optimizing the performance of your solution and increasing your return on investment. Elite Service is a proactive, high-touch service that helps you manage your Polycom environment around the world. It provides resources for managing your day-to-day technical requests. And, it keeps an eye on your Polycom investment.
Key benefits:
- You save time and money, by having direct access to an assigned Elite Business Relationship Manager and Remote Technical Support Engineer as well as prioritized access to Telephone Technical Support, 24 hours per day and seven days per week.
- You minimize the demand on your internal IT resources, by addressing your needs with expertise that's directly related to conferencing and collaboration.
- You minimize risk and impact, through monitoring, assessment, software upgrades and asset management.
- You maximize your return of investment, by increasing the user adoption of video solutions to enhance business process.
Product Type: Service
Service Information
Service Main Type: Exchange
Service Sub Type: Electronic and Physical
Service Description: 24x7 Next Business Day
Provided Support:
- Phone Support
- Monitoring
- Assessment
- Software Upgrade
- Asset Management
- Reporting
- Analysis
- Business Relationship Manager (BRM)
- Remote Technical Support
- Parts Replacement
Service Response Time: - Parts
Service Location: Service Depot
Service Duration: 1 Year
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- Product images are for illustrative purposes only therefore the delivered product may vary from the one shown above.
- In some cases, packaging may differ from OEM/original retail box. For bulk orders that are packaged together, product manuals or CDs may not always be available for each item.
- The shipping cost added at the checkout is a general estimate which is subject to change depending on size/weight/quantity of ordered goods.
- Orders that contain end of life (EOL) products that are no longer in production may be replaced by a compatible product with the same FRU number offering same functionality.
- Refurbished printers may not have full ink cartridges or laser toners.
- Once an order is processed at our warehouse, it cannot be cancelled. A returned order will likely incur a restocking fee. See RMA page for details about restocking fees.
- Please note if you are concerned about any of the above conditions or have any questions, we highly recommend that you contact us on sales@ithardwarehub.ca or call 778-404-7011 before placing an order.
