Shipping & Returns
We mainly ship within Canada. For international orders please contact our sales team to get a personalised shipping quote.
A flat shipping rate of $14.95 + (applicable tax) is applied to each order. Shipping rates for larger/heavier items may vary. Shipping time for items 'in stock' in our Surrey, BC warehouse is 5-7 business days. This can vary if the items ordered are located in an international warehouse (US or Europe) or require special mode of transport such as freight/pallet. If unsure, please get in touch with a sales representative.
Our aim is to ensure that our customers have a pleasant and smooth experience buying from us. Occasionally things can go wrong and we are here to help. Subject to the following conditions, our customers can return most* of the items purchased from us within 14 days without giving a reason (re-stocking fees apply).
To return an item, a Return Merchandise Authorisation (RMA) number is required. This number can be obtained by filling out the RMA form here and emailing it to email@example.com. You have 14 calendar days from the date of delivery to apply for an RMA. We may not be able to accept requests for RMAs after 14 days.
Download RMA form here. (If you have problems downloading the RMA form, please send an email to firstname.lastname@example.org quoting your order number)
Please note that all return requests must be received within 14 days of delivery.
All returns are subject to following conditions
Defective or Dead on Arrival (DOA)
In the event that reason for return is a defective or dead-on-arrival (DOA) item, we will provide the customer with prepaid shipping labels to be attached to the return package. The returned item will be tested and once the defect or DOA state has been confirmed, a replacement unit will be shipped to the customer. In the event a replacement is not available, the customer will be issued a full refund. Please note, the maximum liability to IT Hardware Hub (Registered as Anaya Electronics Inc.) would be up to the price paid for the returned item and will never exceed this amount. As a reseller, under no circumstances is IT Hardware Hub (Registered as Anaya Electronics Inc.) liable for any consequential loss, damage or injury/death arising from use of defective or non-defective items. Any such claims arising should be made directly to the original manufacturer (OEM) of the item in question.
If a returned item is found not defective or in reasonable working order, the cost of return shipping (if not already paid by the customer) and a minimum 20% restocking fee (see details here) will be deducted from the final refund due to the customer.
Unfortunately, we are unable to accept returns of the following items unless damaged or defective at delivery.
- CDs, DVDs and other copyable media.
- Software products of any kind.
- License codes, license files (including PDFs) and activation files.
- Any products that have a usable license code or any subscription codes.
- Printers (unless still sealed and in original box)
- Ink cartridges, laser toners or any other consumable products that have been opened.