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Shipping & Returns

Shipping

We can ship to virtually any address in the world. However, please note that there may be restrictions on some products and specific international destinations. During fulfilment of the order we will notify you whether there are any restrictions on your chosen shipping destination.

Shipping rates and times are based on the availability of the items and the shipping options you choose. Shipping rates for many items we sell are also weight-based. For most of our products, the weight can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

Definitions

“We” or “Us” or “Our” means IT Hardware Hub Canada (Registered as Anaya Electronics Inc.)

“You” or “Customer” means the direct purchaser of goods from us via our website or phone. Any third-party individual or business would require written authorization from the direct purchaser to act on their behalf.

General Guidelines

Our aim is to ensure that you have a smooth and pleasant experience purchasing from us. Occasionally, however, things can go wrong and we are here to make them right. Subject to the following conditions, you can return most* of the items purchased from us within 14 days without giving a reason.

If you decide to return an item, you would need a Return Merchandise Authorisation (RMA) number. This number can be obtained by filling out the RMA form here and emailing it to sales@ithardwarehub.ca. You have 14 calendar days from the date of delivery to apply for an RMA. We may not be able to accept requests for RMAs after 14 days.

Download RMA form here.

Please note that all return requests must be received within 14 days of delivery.

All returns are subject to following conditions

Defective or Dead on Arrival (DOA)

In the event that reason for return is a defective or dead-on-arrival (DOA) item, we will provide the customer with prepaid shipping labels to be attached to the return package. The returned item will be tested and once the defect or DOA state has been confirmed, a replacement unit will be shipped to the customer. In the event a replacement is not available, the customer will be issued a full refund. Please note, the maximum liability to IT Hardware Hub (Registered as Anaya Electronics Inc.) would be up to the price paid for the returned item and will never exceed this amount. As a reseller, under no circumstances is IT Hardware Hub (Registered as Anaya Electronics Inc.) liable for any consequential loss, damage or injury/death arising from use of defective or non-defective items. Any such claims arising should be made directly to the original manufacturer (OEM) of the item in question.

Non-defective returns

If the returned item is found not to be defective and in reasonable working order, the cost of return shipping (if not already paid by the customer) and a minimum 10% restocking fee (see details here) will be deducted from the final refund due to the customer.

Re-stocking fees

Non-returnable returns

Unfortunately, we are unable to accept returns of the following items unless damaged or defective at delivery.

  1. CDs, DVDs and other copyable media.
  2. Software products of any kind.
  3. License codes, license files (including PDFs) and activation files.
  4. Any products that have a usable license code or any subscription codes.
  5. Printers (unless still sealed and in original box)
  6. Ink cartridges, laser toners or any other consumable products that have been opened.