Product Description
Manufacturer: Dell Technologies
Manufacturer Part Number: 812-9844
Manufacturer Website Address: http://www.dell.com
Brand Name: Dell
Service Name: ProSupport Plus
Marketing Information:
ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution. It ensures PCs and tablets are running smoothly so customers can focus on what's important.
Key Features
- 24x7 priority access to expert support
- Onsite service after remote diagnosis*
- Proactive and predictive automated support with SupportAssist*
- Accidental Damage Service
- Hard drive retention after replacement*
Disclaimer
- Onsite service not available on Chromebook A35, Venue 7, 8, and 8 Pro tablets and Wyse thin clients
- SupportAssist is only available on Windows 8, 8.1 and 10 based mobile products. Not available on Windows RT, Android, Google Chrome, IoT devices or Wyse thin clients. Predictive analysis failure detection is limited to hard drives and batteries.
- Hard drive retention not available on products without a removable hard drive including some Chromebook and Venue models.
Product Type: Warranty
Service Information
Service Main Type: Maintenance
Service Sub Type: Physical
Service Description: 24x7 Next Business Day
Provided Support:
- Accidental Damage Protection
- Repair
- Parts Replacement
- Drive Retention
Service Response Time: - Parts & Labor
Service Location: On-site
Service Duration: 3 Year
Product Videos
Custom Field
Product Reviews
Read Before Ordering
- Product images are for illustrative purposes only therefore the delivered product may vary from the one shown above.
- In some cases, packaging may differ from OEM/original retail box. For bulk orders that are packaged together, product manuals or CDs may not always be available for each item.
- The shipping cost added at the checkout is a general estimate which is subject to change depending on size/weight/quantity of ordered goods.
- Orders that contain end of life (EOL) products that are no longer in production may be replaced by a compatible product with the same FRU number offering same functionality.
- Refurbished printers may not have full ink cartridges or laser toners.
- Once an order is processed at our warehouse, it cannot be cancelled. A returned order will likely incur a restocking fee. See RMA page for details about restocking fees.
- Please note if you are concerned about any of the above conditions or have any questions, we highly recommend that you contact us on sales@ithardwarehub.ca or call 778-404-7011 before placing an order.