Product Description
Manufacturer: Hewlett Packard Enterprise
Manufacturer Part Number: H1K92A3#WAH
Manufacturer Website Address: http://www.hpe.com
Brand Name: HPE
Service Name: Proactive Care - Extended Service
Marketing Information:
Flexible, Comprehensive, and Cost-effective
We provide tailored proactive reporting, consultation, recommendations, and operations support for your HPE hardware and software. This service gives you three primary benefits to help ensure your IT infrastructure remains stable and reliable.
Personalized
Personalized to help make the best use of your time. A Technical Solution Specialist (TSS) will act as your single point of contact for start-to-finish ownership of any incidents. Connected products enable personalized analysis of firmware and software patches.
Proactive
Proactive to help you prevent problems and stay up-to-date. Products connected to HPE leverage 24x7 monitoring, pre-failure alerts, rapid diagnosis, automatic call logging and parts dispatch for hardware support and to help avoid outages. You'll receive proactive scans, a healthcheck on your covered, connected devices and tailored recommendations.
Simplified
Simplified, with a choice of three hardware support levels. With an enhanced call experience, a single point of contact will manage your case. HPE Proactive Care Service is available for HPE hardware and software, including servers, storage, and networking products.
Product Type: Service
Service Information
Service Main Type: Maintenance
Service Sub Type:
- Electronic
- Physical
Service Description: 24x7x4 Hour
Provided Support:
- Repair
- Parts Replacement
- Remote Diagnosis
- Web Knowledge Base Access
- New Releases Update
- Phone Support
- Web Support
- Monitoring
- Call Logging
- Pre-failure Alert
- Software Support
Service Response Time:
- - Parts and Labor
- - Phone Support
Service Location: On-site
Service Duration: 3 Year
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Read Before Ordering
- Product images are for illustrative purposes only therefore the delivered product may vary from the one shown above.
- In some cases, packaging may differ from OEM/original retail box. For bulk orders that are packaged together, product manuals or CDs may not always be available for each item.
- The shipping cost added at the checkout is a general estimate which is subject to change depending on size/weight/quantity of ordered goods.
- Orders that contain end of life (EOL) products that are no longer in production may be replaced by a compatible product with the same FRU number offering same functionality.
- Refurbished printers may not have full ink cartridges or laser toners.
- Once an order is processed at our warehouse, it cannot be cancelled. A returned order will likely incur a restocking fee. See RMA page for details about restocking fees.
- Please note if you are concerned about any of the above conditions or have any questions, we highly recommend that you contact us on sales@ithardwarehub.ca or call 778-404-7011 before placing an order.